Welcome to Ambassador coffee. We are a specialty coffee brand and online store
which supplies wholesale and retail customers with high quality freshly roasted
coffee beans

For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to
Ambassador coffee and “You” and “Your” refers to you, the client, visitor, website
user or person using our website.

Shipping Policy

We dispatch all our orders 2 days a week (Tuesday & Thursday).
Any orders placed on Friday, Saturday and Sunday will be dispatched on
Tuesday. Please note we are closed for all weekends and public holidays.

If a product you order is unavailable for delivery within 7 working days, we will
contact you and give you the option of a refund for that item.

If you have not elected to leave your delivery unattended, and someone is not
present to receive it, it will be returned to the logistic company’s depot. You will
need to contact Go Logistics directly on (02) 9748 5000 between 8am and
5:30pm Mon –Fri to arrange redelivery.

Returns and Refunds Policy

We do not refund for change of mind and we are not required to provide refunds
or replace any goods, which have been opened, consumed, unless they have
major faults.

If you have received a faulty item, please contact us before returning the item at

All returned goods must be sent via a traceable and pre-paid method in
appropriate packaging to avoid in-transit damage.

If upon inspection the goods are deemed faulty, we will provide a refund for the
cost of the goods.  In case of faulty items, we will also refund the cost of return
shipment once assessed.

Refunds will be processed via the same method as the customer’s original
payment (Visa/MasterCard).

Site updates and revisions

Ambassador Coffee may change, terminate, suspend or discontinue any aspect

of this web site including its terms & conditions at any chosen time, without
notice. Your continued use of this web site after any changes will be construed as
acceptance of any changes to any of the terms & conditions.

Limitation of Liability

We try to provide you with accurate and up to date information but we are not
responsible or liable for the accuracy, usefulness or availability of any information
transmitted or made available via this site, and shall not be responsible or liable
for any error or omissions in that information.

Copyright Notice

The information on this Site is protected under Australian copyright laws. Unless
otherwise stated, the Ambassador coffee website & all of its contents (including
without limitation, all text, photographs, images, video & audio) are exclusive
property of Ambassador Coffee.